Shipping to
Malaysia
Worldwide
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Hello!
Write to us
dolphin@dilashome.com
Call us
+60 3 5191 9144
Thank you for visiting Dilas Home today.
If you are still in doubt to purchase from us, let us introduce to you how we work at Dilas Home.
Thank you for visiting Dilas Home today.
If you are still in doubt to purchase from us, let us introduce to you how we work at Dilas Home.
product
We believe that quality product is our best brand ambassador.
For every good purchased, our team will do a quality check on the product before we ship it out. However, if you happened to receive a damaged, defective or incorrect item in your order, kindly inform us in 14 days upon receipt and we will take action almost instantly. Keep calm, all costs of resending or returning for problem orders are borne by us.
shipping & delivery
$4.99 flat fee per order to Singapore
Free shipping for order over $70
We will ship out your parcel from Malaysia within 1 - 2 working days (exc. Sat, Sun and public holidays) upon receipt of your orders under normal operation standard. Courier delivery is estimated to further take another 2 - 4 days. Any delay due to unforeseen circumstances will be notified via email.
packaging
Everyday we work hard to pack your order in the most protected way while minimise the size of the parcel (lower shipping cost). All products come with standard packaging. We do not spend too much efforts in packaging if it means to increase your buying price and shipping fee. For gift buyer, we highly recommend you to receive your order first and then repack it again as a gift. Alternately, you may select from our gift ready collection.
return
You see it, you like it, you want it, you get it, but… you change your mind? You can return it.
You can return any item purchased, which are in original condition, unused and have not been altered, within 14 days upon receipt. Items must be returned in their original packaging too. We charge $9 for change of mind return per order, so total refund = item price paid - discount applied - $9. We will assign a courier to collect the item/s from you and process your refund within 48 hours upon receipt of your returned item/s.
Problem orders such as damaged, defective or incorrect items in your order, all costs of resending and returning are borne by us.
service
Any dissatisfaction from you is because of us, for not being good enough.
We are new in merchandising, we can be lack in experience and skill, but we possess 100% sincerity, responsibility and commitment to you as a merchant. We always remind ourselves this question, if we were customers, how would we want to be treated?
Tell to us more about your satisfaction and dissatisfaction. Good feedback keeps us motivated while bad feedback keeps us improved.
payment
All prices are in SGD.
We use Stripe as our payment provider. During check out, you can directly make payment securely via Visa, Mastercard, American Express or Apple Pay.
When you make a purchase, your payment information (including credit card numbers) provided is encrypted, routed and processed only through Stripe. We do not have access to or store your payment information. Learn more
How much is the shipping fee?
Free shipping for order over $70
Do you offer free shipping?
Do you ship to other country besides Singapore?
www.lazada.com.my/shop/dilas-home - Malaysia
Customers from other country can email us directly, let us check if we are able to ship to your country.
Why do you ship from Malaysia?
When will I receive my order?
We will ship out your order within 1 - 2 working days, and courier delivery is estimated to further take another 2 - 4 days. Any delay due to unforeseen circumstances will be notified via email.
Due to COVID-19, shipping may be delayed. Current estimated time of arrival is about 5 - 7 working days after order.
Can you provide an exact delivery date?
When will I receive the tracking number?
Do I need to sign upon delivery for standard shipping delivery?
The tracking status is “delivered”, but I have not received, what should I do?
What do I do if I change my mind and want to return my purchase?
How much will be refunded for my change of mind return?
Total refund = item price paid - discount applied - $9
For example, Dolphin bought 5 plant pots at $9.90 each in one order, item price paid ($9.90 x 5) + delivery $4.99 = total amount paid $54.49.
Dolphin returned 4 plant pots.
Total refund $30.6 = item price paid ($9.90 x 4) - discount applied $0 - S$9
Notes: There will be no refund for problem orders, as we will resend a new item to you.
Why do you charge S$9 for change of mind return?
What do I do if I receive an item that is defective or not what I ordered?
However, if you happen to receive a damaged, defective or incorrect item in your order, please inform us via email, live chat or WhatsApp. Include the following information and we will let you know what happens next:
1. Your order number
2. What’s wrong? Let us know what the problem is
3. Pictures of the item(s)
I can’t add to cart the quantity I want to buy. What can I do?
How often will you restock an sold out item?
However, some items are discontinued and will not be restocked anymore after sold out.
NOTICE: There will be low stock level in March 2020 due to our warehouse relocation. Many items are now having low stock level. Please come back again in April 2020 if anything you want is currently sold out.
Can I amend/ cancel my order after the order is placed?
Where is your location in Singapore? Can I self collect?
Therefore, self-collection in Singapore is not possible for the time being.